Please note our products are made in a facility that processes foods that contain wheat (gluten), milk, eggs, soy, peanuts, tree nuts, seeds, and chocolate. While some baked goods may not contain all of these products, trace amounts of them may be found in our products.
Packaging & Shipping
We bake on weekends and ship on Mondays & Tuesdays. If you experience any issues with your order, please contact us before leaving a feedback. We strive for satisfaction. Madeleine's will be packaged with bubble wrap and we anticipate safe delivery to you. We will do our absolute best to ensure your Madeleines are delivered to you in pristine condition, but cannot account for the postal service.
Madeleine's are shipped via USPS Priority Mail (1-3 business days from date shipped). Since delivery dates are not guaranteed, we suggest you order beforehand. If you need a RUSH order, we suggest you order USPS Priority Express to get your package delivered overnight. After an order is at the post office, it is no longer in our control. We provide you with the date that your order will be shipped after you place the order and we assure your orders are shipped on the specific date.
We are available for pick up services if you live in the Washington, D.C area. If you live in the Washington, D.C area, please feel free to message us for pickup services. Any order placed less than 7 days of your event date will require a rush fee of $19.99.
Unfortunately, we cannot offer refunds for delays, mistakes or damages made by USPS to your package.